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Warranty

What’s covered?

Memorism’s warranty covers manufacturing and material defects from the date of purchase, subject to the following conditions and limitations:

This unit must be installed and operated at all times in accordance with the instructions furnished with the product. Any alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.

This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the manufacturer. This warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, and after said defect is confirmed by the manufacturer’s inspection.

The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s)

Warranty Period

The warranty will be activated automatically from the date of original purchase of this product.

Please refer to the table below for product warranty period.

Item

Limited Warranty

Grooming

12 Months

Hair Clipper

12 Months

Open Box Items

6 Months

Note: for reference only. Warranty periods may differ according to each model.

How to request warranty services?

To obtain the benefit of this warranty, please send an email to support@mymemorism.com.

What’s not covered?

  • 1. Damage caused by the owner when attempting to fix or alter the product.
  • 2. Damage caused by misuse, abuse, neglect, alterations, or unauthorized repair.
  • 3. Connection to an incorrect voltage supply.
  • 4. Purchases from unauthorized resellers.
  • 5. Natural depreciation.
  • 6. Any product which was given out for free.

If products and/or parts require service after the warranty period expires, you may choose to pay the shipping fee for replacement items, parts and accessories as needed. Warranty coverage terminates if you sell or otherwise transfer the product. The limited warranty is restricted to the country of purchase and is not transferable outside of the country of purchase. Customers outside of the United States, United Kingdom and European countries will cover the shipping fee for replacement items, parts and accessories as needed.

Who’s covered?

All Memorism warranties are valid only for the original purchaser. The “original purchaser,” is the first purchaser from mymemorism.com. Please retain a copy of your receipt as proof of purchase. All Memorism limited warranties are not transferable. If you are gifted, please provide the gifter's first and last name, email address, and the products you’d like to process the warranty.

What Memorism will do?

Within the warranty, Memorism will offer replacements for the defective units, or send spare parts if necessary at our cost. Kindly note that if customers are seeking a refund, please contact the original purchasing channel. The official store will not offer any refund options in or outside the warranty.

Open Box Items

Open Box items come with a 6-month warranty. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.

If for some reason the item is defective on arrival, please contact support@mymemorism.com so we can arrange a replacement.

Limitation or liability and remedies

This Limited Warranty is provided by Memorism. Memorism disclaims any express warranty not provided herein and any implied warranty, guarantee or representations as to the suitability for any particular purpose, performance, quality and absence of hidden defects, and any remedy for breach of contract, which but for this provision, might arise by implication, operation of law, custom of trade or course of dealing, including implied warranties of merchantability and fitness for a particular purpose. except as provided in this agreement, memorism further disclaims any responsibility for losses, expenses, inconveniences, special, indirect, secondary or consequential damages arising from ownership or use of the products. This Limited Warranty gives you specific legal rights. Warranty provisions may vary from country to country. For details, please refer to the detailed warranty conditions provided by the Memorism distributor in your country of purchase.

 

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